Terms and Conditions

1. Acceptance and Eligibility

These Terms and Conditions ("Terms") govern your use of aiLabs, operated by aiLabs LLC ("aiLabs", "we", "us"), including its websites, AI tools and related services (the "Service"). By creating an account, submitting content or using the Service, you agree to these Terms and our Privacy Policy. You must be at least 18 years old, legally capable of entering into a binding agreement and permitted to use the Service under applicable law. If you do not meet these requirements, do not use the Service.

You are responsible for activity conducted through your account and for keeping your credentials secure. You may not provide false account information, share an account to evade restrictions or access the Service on behalf of a suspended user.

2. Mandatory Consent Before Uploading Any Person's Content

Do not upload or submit an image, video, audio recording or other material depicting, identifying, imitating or containing the likeness or voice of another real person unless you have first obtained that person's express, informed and specific consent. This applies to every person represented in the material, including people appearing in the background, and to every relevant use of that material through aiLabs.

Consent must cover the act of submitting the material to an AI service and the specific processing you intend to perform, including face swapping, voice cloning, editing, generation of synthetic depictions or other transformations. Any intended sharing or publication requires separate authorization covering that purpose, where sharing is otherwise permitted by these Terms.

Public availability is not consent. Photographs or recordings obtained from social media, websites, public events, news coverage, stock libraries or other third-party sources may not be uploaded merely because they are publicly accessible or because you have permission from a photographer or copyright owner. Permission to use copyrighted material does not replace the depicted person's consent.

You may submit your own likeness or voice only if you otherwise satisfy these Terms, including the age and content restrictions below. You represent that you have obtained all necessary permissions before submitting content and that you can provide reasonable evidence of those permissions upon request. If consent or authorization is missing, uncertain, withdrawn or cannot be demonstrated, you must not submit or continue processing the material.

3. Strict Restriction on Depictions of People Under 21

Content depicting, representing or reasonably appearing to represent any person under 21 years of age is prohibited. You may not upload, request, generate, edit, face-swap, voice-clone or otherwise process such content. This rule applies even if the person is legally an adult, has given consent or is fictional, synthetic or otherwise nonexistent. It applies to all content categories, not only sexual content.

If a person's age cannot be reliably established, do not submit the content. You must not deliberately evade this rule through age-altering prompts, fictional descriptions, altered appearances or other techniques.

4. Zero Tolerance for Sexual, Nude or Intimate Content

The Service must not be used to upload, create, edit, transform, request or distribute sexual, erotic, pornographic, nude, intimate, fetish or sexually suggestive material. This prohibition applies to images, video, audio, prompts and outputs; to real, fictional and AI-generated people; and regardless of whether anyone has consented.

Prohibited conduct includes creating or modifying intimate imagery, digitally undressing a person, generating sexualized face swaps or voice impersonations, or making material falsely appear to depict a person in a sexual or intimate context. Such uses are prohibited even when attempted privately or without publication.

5. Identity, Intellectual Property and Publication Restrictions

You may not imitate, impersonate or synthesize the identity, face, voice or likeness of any identifiable person, including public figures and celebrities, without the permissions required by Section 2. You must also have the necessary rights to any photographs, recordings, trademarks, copyrighted works, fictional characters or other protected material you submit or request.

Use of the Service to create misleading endorsements, deceptive impersonations, false attribution, harassment, humiliation, defamation, privacy invasions or reputational harm is prohibited, whether or not the affected individual is readily recognizable.

Face swaps, voice clones and other AI-manipulated depictions of real people must not be published, distributed, transmitted or shared with others, publicly or privately, even when the depicted person consented to the original upload or processing. An exception requires both aiLabs' express written authorization and separate, express permission from every affected person covering the proposed distribution. Consent never authorizes content prohibited elsewhere in these Terms.

6. Other Prohibited Activities

You must not use the Service to:

• Commit, facilitate or promote fraud, identity theft, extortion, blackmail, stalking, threats, harassment or any other unlawful activity.
• Create, modify or falsify identity cards, passports, credentials, certificates, financial records or other documents intended to deceive.
• Distribute malicious code, attempt unauthorized access, interfere with infrastructure or accounts, conduct denial-of-service attacks, scrape the Service without permission, or bypass security or usage limits.
• Circumvent content safeguards through altered prompts, multiple accounts, automation or attempts to conceal prohibited activity.
• Use outputs to mislead people about a real person's words, actions or consent, or infringe another person's privacy, publicity, intellectual property or other legal rights.

Unless separately authorized by aiLabs in writing or expressly permitted by applicable plan terms, the Service is licensed for personal, non-commercial use only. Payment for credits or a subscription does not by itself grant rights over third-party content or individuals' likenesses.

7. User Content, Ownership and Limited License

You grant aiLabs and the service providers needed to fulfill your request a limited, non-exclusive license to host, transmit, reproduce, modify and process submitted content solely as reasonably necessary to provide, secure and troubleshoot the requested Service and to address suspected abuse or legal obligations. You are responsible for ensuring you have the rights and permissions needed to grant this license.

8. Moderation, Suspension and Enforcement

aiLabs may, when reasonably necessary and permitted by law, refuse or interrupt processing, restrict features, remove available content, suspend or terminate accounts, and preserve or disclose relevant information in connection with suspected violations, security incidents or lawful requests. We may request evidence of consent, age or other necessary authorizations. Failure to provide satisfactory evidence may result in denial of service or suspension.

These rights do not mean that aiLabs reviews every submission or guarantees detection of unlawful or prohibited material. You remain responsible for compliance. Where appropriate and legally permitted, serious violations may be referred to relevant authorities. Report suspected misuse or rights violations to contact@ailabs.art.

Suspension or termination for misuse does not automatically entitle you to a refund, except where applicable law requires otherwise.

9. Privacy, Data Handling and Cookies

Our Privacy Policy explains how account information, submitted content, technical logs, payment details and other data are handled, including retention, security and possible processing by third-party providers. Uploaded media is intended to be temporary; no fixed deletion time is guaranteed in all circumstances.

Essential cookies and similar technologies may be used to provide the Service. Non-essential analytics or advertising technologies are governed by the choices and disclosures described in our Privacy Policy and applicable law. Merely using the Service is not treated as consent where affirmative consent is legally required.

10. Subscriptions, Credits and Refunds

Prices, subscription periods, credits and available features are described at checkout or on the relevant plan page. Where a subscription renews automatically, you authorize recurring charges until cancellation under the terms disclosed at purchase. Cancellation prevents future renewals but does not by itself reverse charges already incurred, except as required by law.

Except where applicable consumer law grants additional rights, purchases and credit allocations are generally final. aiLabs may consider voluntary refund requests subject to these additional conditions:

• For subscription renewals, a voluntary refund request must be submitted during the first 15 calendar days of the applicable month, and the user must not have logged in or used the Service during that period.
• For first-time purchases, a voluntary refund may be considered only when the user has consumed less than 10% of the granted credits and fewer than 10,000 credits, whichever threshold is lower.
• Where a customer has made multiple payments or maintained a subscription for more than one month, aiLabs ordinarily grants no more than one voluntary refund, subject to the other conditions above.

Refund requests must be submitted to contact@ailabs.art. These voluntary conditions do not override statutory withdrawal rights, rights concerning defective services or other non-waivable consumer protections. Nothing in these Terms excludes refunds that the law requires aiLabs to provide.

11. Service Availability and AI Outputs

The Service and its AI-generated outputs are provided on an "as available" basis. AI results can be inaccurate, inconsistent, incomplete or similar to outputs generated for others. You are responsible for evaluating results before relying on or sharing them. To the extent permitted by law, aiLabs does not guarantee continuous availability, a particular processing result or uninterrupted access.

Models, third-party providers, features and usage limits may change over time, subject to any obligations that apply to paid plans or existing purchases.

12. Responsibility, Liability and Indemnification

You are responsible for your submissions, instructions, outputs and use of the Service, including securing all necessary consents and rights. To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless aiLabs LLC from third-party claims, losses and reasonable legal expenses arising from your unlawful content, infringement of others' rights or material breach of these Terms.

To the maximum extent permitted by law, aiLabs is not liable for indirect, incidental or consequential losses arising from your misuse of the Service. Where liability may lawfully be limited, aiLabs' aggregate liability arising out of the Service will not exceed the amount you paid aiLabs for the Service during the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability or consumer remedies that cannot lawfully be excluded or limited.

13. Changes, Severability and Contact

We may update these Terms to reflect changes in the Service, security needs or legal requirements. The updated version will be published with a revised date; where required by law, material changes will be communicated before taking effect. Changes will not retroactively remove rights that cannot lawfully be changed.

If any provision is unenforceable, the remaining provisions will continue to apply to the extent permitted by law. For questions, complaints, consent-related concerns or reports of abuse, contact contact@ailabs.art.